Conveyancing Excellence Contract Review Service Terms and Conditions

“Day/s” means clear business days on any Victorian business day (excludes all bank and Public Holidays and weekends). Eg. If you submit your order on a Monday using the “3 day review” option, a review will be completed before 5:30pm on the Thursday (provided the Monday-Thursday are business days, not Public Holidays in Victoria).  If your order is submitted on a weekend or Victorian bank holiday or public holiday or after 5pm on any business day, it will be deemed as received by Conveyancing Excellence at 9am on the next business day. 

When selecting the “Urgent 3 hour review option”, “Hour/s” means business operating hours, being from 9am to 2pm (eastern standard time). If your order is completed order is received after 2pm, it will be deemed as received by Conveyancing Excellence at 9am the next business day. Eg. You complete your order at 2:01pm Friday and you select “urgent 3 hour review option”. Your review will be provided on or before 12noon on the following Monday (provided the Friday and the Monday are both Victorian business days. 

We will use our best endeavours to provide a review within the time frame selected. Conveyancing Excellence will not be responsible to provide a Contract Review in the event that:

i)  we are provided with an incorrect email address. 

ii) your Contract/Section 32 Statement is not in a readable pdf format, is not properly scanned and of a poor quality or if the file is corrupted or deemed to contain a virus. 

iii) the property you have submitted for review is not located in Victoria, Australia. 

iv) the order is placed by or for use by an individual (or firm of) solicitor/s or conveyancer/s. 

So please check your order carefully before submitting it. 

Disclaimer :

We do not specifically recommend, promote or endorse any particular property or development. We advise that you conduct your own enquiries, market research and due diligence with regard to the value and suitability of a particular property for you.

Conveyancing Excellence General Terms and Conditions

Introduction

Conveyancing Excellence regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Conveyancing Excellence users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Matt Duker at 03 9557 3344.  

Collection of Information

In order to use the Conveyancing Excellence website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Conveyancing Excellence is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.  

Use of Collection Information

Any details collected from Conveyancing Excellence customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.  

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at matt@conveyancingexcellence.com.au.  

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at matt@conveyancingexcellence.com.au.  

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.  

Communications

Conveyancing Excellence uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at matt@conveyancingexcellence.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.  

Third Parties

Conveyancing Excellence may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Conveyancing Excellence does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.  

Links

Links on the Conveyancing Excellence site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://conveyancingexcellence.com.au/.  

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.  

Conveyancing Excellence Security Policy

Conveyancing Excellence uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Conveyancing Excellence or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Conveyancing Excellence.

 

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your Contract Review via email in accordance with the timeframe requested by you during Step 3 of the Contract Review Service and the terms and conditions above. If you have a query regarding delivery, please contact us at matt@conveyancingexcellence.com.au.